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Arrange a home collection
HELP CENTRE

Frequently asked questions

Quick answers about tests, packages, preparation, home collection and reports.

How do I book a home sample collection?

Use the Home Collection page or contact 7978-35-35-35. Your requested date/time is confirmed by the Curewell team based on availability.

Do I need fasting before every blood test?

No. Fasting depends on the test. Check the preparation information shown with the test/package or contact our care team before collection.

Can I see test and package prices online?

Yes. Available tests and preventive health packages are shown on the website with current displayed prices. Contact the care team if you need clarification.

How will I receive my report?

Report delivery depends on the service workflow and the contact details provided. Our care team can help with report-related enquiries.

How long does a report take?

Reporting time varies by test and processing requirement. Some tests take longer than routine in-house tests. Ask our care team for the expected timing of a specific test.

Can I choose a health package online?

Yes. Browse the package slider, view the included items and price, then request home collection or call us for assistance.

Can Curewell explain what my abnormal result means?

We can provide general test information, but diagnosis and treatment decisions should be discussed with a qualified doctor who knows your clinical history.

How do I cancel or reschedule a collection?

Contact 7978-35-35-35 as early as possible. The team will review the booking and help with cancellation or rescheduling.

CUREWELL CARE

Not sure which test or package you need?

Our dedicated care team can help with test information, pricing, home collection, booking and report-related enquiries.